Log an Issue

Timesheet Xpress users with a valid Support and Upgrades Subscription can contact us to receive support on any technical issues you might encounter using the form below.

Please note that technical support is not available for Timesheet Xpress Free.

Please include your timesheet software Product Purchase Number and Purchase Key (found in the Help About menu option) in all correspondence if available. Alternatively, queries can be faxed to (UK) +44 (0)28 9020 1060. Please note that telephone support is not available.

The reply to your support request will be sent via email so please ensure that you enter a valid Email Address! Please allow up to 48 hours for your request to be processed. Support is provided for those customers who have valid support entitlement (check the validity of your licence in the Help > About Section of the software program).

We do offer additional support services to customers who may require standalone technical support, these are charged at 3 levels.  Please contact us for further information.

  • Low Level Issues - £75 (plus VAT)
  • Medium Level Issues - £150 (plus VAT)
  • High Level Issues - £300 (plus VAT)

Do not use this page to request replacement Purchase Keys, please use the "Replacement Purchase Key" button option instead.

Please ensure that you include a description of your problem – and how it could be reproduced.  Without this we will be unable to help.

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