We listen to our customers' feedback, many of the new features in our program updates come as recommendations or requests from existing users. In order to ensure that you get the most from your software and these updates, we highly recommend the purchase of our "Annual Update & Support Protection" giving you Upgrades and Annual Support.
"We've been using it (Timesheet Xpress ) with great success for a number of years now. It simplifies timesheet logging, tracking and billing tremendously! You are constantly improving the product ... your support is great and value for money absolutely excellent!"
MJ Fick COO of Petanque
This optional additional package will give you access to our technical support team in the event you are having difficulties with the software. Most questions can be readily answered in our extensive Frequently Asked Questions (FAQ) section of this website or alternatively on the help file contained within the software.
However in the event you encounter technical difficulties that are directly related to our software you will be covered and our technical team will resolve it for you as a priority. If a technical fault reported is caused by user error (e.g. changes in network configurations etc) there may be a flat rate charge levied.
In the event you need to contact us, please have the following information readily available:
- The program Name, Version and Build Number (Help, About window).
- Your Purchase Key – if available (paid-for version)
- Your Registration Key – if available (free version)
- Your contact details
- Description of your problem – and how it could be reproduced
- Your PC operating Systems
- Any additional software applications being run simultaneously