We listen to our customers' feedback, many of the new features in our program updates come as recommendations or requests from existing users. In order to ensure that you get the most from your software and these updates, we highly recommend the purchase of our "Annual Upgrade Protection" giving you Upgrades and Annual Support.
This optional additional package will give you access to our technical support team in the event you are having difficulties with the software. Most questions can be readily answered in our extensive Frequently Asked Questions (FAQ) section of this website or alternatively on the help file contained within the software.
However in the event you encounter technical difficulties that are directly related to our software you will be covered and our technical team will resolve it for you as a priority. If a technical fault reported is caused by user error (e.g. changes in network configurations etc) there may be a flat rate charge levied.
All software is guaranteed and tested to work on Windows 98SE / ME/ NT4 / 2000/ 2003/ XP/ Vista/ Windows 7. Many of our users run the system on Apple computers through emulation software. In the event that you choose to do so, unfortunately we will be unable to support your installation.
If you have not already tried our software click this link to download it today
In the event you need to contact us, please have the following information readily available:
- The program Name, Version and Build Number (Help, About window).
- Your Purchase Key – if available (paid-for version)
- Your Registration Key – if available (free version)
- Your contact details
- Description of your problem – and how it could be reproduced
- Your PC operating Systems
- Any additional software applications being run simultaneously